Bookings:

• Prior to the first class, we will send you confirmation of your booking. This will confirm payment, dates signed up for and give other information relevant to the course.

• It is the client’s responsibility to ensure that they attend on the correct date, time and place for the classes according to the information provided by the instructor. Missed classes as part of a course cannot be refunded.

• Booking confirms your attendance for your chosen training session. Please make every effort to attend each week but let us know as soon as possible if you are unable to attend.

Fees and Payment:

• The full session fee must be paid in advance of joining the class.

• Failure to pay in a timely fashion may result in your place on the session being given to another client.

Training Class Attendance:

• All dogs must be vaccinated: If you are unsure about vaccinations please consult your vet. Vaccination records must be shown prior to taking a puppy class.

• Dogs which are reactive and/or aggressive will not benefit form a training class and will require one to one sessions until they are relaxed enough to attend. By signing below you confirm that your dog does not react aggressively to other people, children or dogs.

• Occasionally we may find that a class environment does not suit a dog or owner. Full discussion over this will be undertaken and this may result in alternative arrangements being made to assist you.

• Children are encouraged to attend classes but must be under the supervision of a responsible adult. We reserve the right to ask disruptive children not to attend future classes.

• We make every effort to ensure safety of both clients and dogs during the classes. By making a booking, you are accepting that participating in an activity with dogs, children and adults poses a risk of injury to yourself and your dog, and you agree to indemnify Ocean Blue Dogs for all personal injury and damage to property owned by you while attending the training classes. You also agree to make any person who accompanies you to the class that they are also there at their own risk.

• Missed classes cannot be taken by joining another group.

Training Classes/Premises Rules

• All dogs must remain on lead and kept away from contact with other dogs unless specifically instructed by the trainer.

• All instances of accident or injury must be reported to the instructor at the time they occur.

• All urine and faecal matter must be cleaned up and placed in bins outside or taken off the premises.

• Harnesses (except anti-pull types) are permitted in classes.

• Flexi leads are not permitted in class to avoid injury to others.

• The following items are NOT PERMITTED in classes under any circumstances:

o Check/choke chains, slip leads or half check collars;

o Electronic training collars or anti-bark/citronella collars;

o Any other device that causes pain or discomfort to the dog;

o Prong or pinch collars;

o Any equipment that the instructor deems unsuitable or unacceptable.

• The use of physical force and punishment based training techniques are not permitted in Ocean Blue Dog Training classes.

Refunds/Cancellations

• Because we operate using a very low instructor to dog/handler ratio, refunds will not be given for any cancellations unless the place can be filled by another client. Subject to filling the place, our refund policy is:

• Notice of cancellation received within:

o 4 days of session date –50% refund, unless place is filled, in which case 100%

o 48 hours of session date - 0% no refund given

• There are no exceptions. Notice of cancellation must be given in writing & acknowledged by Ocean Blue Dogs

• There will be no refunds for missed classes.

Photography

• You/your family and your dog may be photographed and/or videoed during the training classes for advertising purposes.

• If you do not consent to this being used for commercial purposes (e.g. website, booklets) or on Facebook pages, please let us know.

• Unless you state otherwise, your consent for use of your photographs is implied.

• Please note: all use will be anonymous other than your dog’s name.